Service Desk

The Service Desk software is a very powerful tool for managing fault logs.

It provides

  • Ticketing system
  • User logon for tracking calls
  • Prompts for newly logged calls
  • Workflow for monitoring and controlling resolution
  • Event trigger mechanisms to keep users and other stakeholders informed
  • Time trigger mechanisms for failing resolutions
  • Knowledgebase

This has been running for some time now, we use it ourselves